Privacy

At VIGORÉ ELITE, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal data when you shop with us across Europe. We follow EU GDPR laws to ensure your information stays safe and confidential.

1. Information We Collect

We collect different types of personal information to deliver your orders efficiently:

A. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Order details

  • Payment information (secure & encrypted)

B. Automatically Collected Data

  • IP address

  • Device type

  • Browser information

  • Website activity

  • Cookies & tracking data

C. Payment Data

We do not store your full card information.
Payments are processed securely via Shopify’s PCI-compliant gateways.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Contact you about your order status

  • Improve our website performance

  • Detect fraud and unauthorized activity

  • Provide customer service

  • Comply with EU laws & regulations

We do NOT sell, rent, or share your personal data with third parties except for trusted partners necessary to fulfill your order (like courier companies, CJ logistics, and payment providers).

3. Data Protection (GDPR Compliance)

As an EU customer, you have the following rights:

  • Right to access your data

  • Right to edit/rectify your information

  • Right to request deletion

  • Right to withdraw consent

  • Right to restrict processing

  • Right to data portability

You can email us at vigoreelitecontact499@gmail.com to request any of the above actions.

4. Data Retention

We keep your information only for as long as necessary:

  • Orders & invoicing: Up to 7 years (required by EU law)

  • Customer accounts: Until you request deletion

  • Cookies: 6–36 months depending on browser settings

5. Cookies

Our website uses cookies to:

  • Improve site speed

  • Customize your shopping experience

  • Show relevant products

  • Analyze site traffic

You can disable cookies in your browser settings at any time.

6. Third-Party Services

We use the following third parties:

  • Shopify (store platform)

  • CJ Dropshipping (fulfillment partner)

  • Courier companies for delivery

  • Payment processors (Shopify Payments, PayPal, etc.)

Each service follows strict GDPR rules.

7. How We Protect Your Data

We use:

  • SSL encryption

  • Secure servers

  • Firewall protections

  • Shopify’s PCI-compliance

  • Fraud detection systems

Your security is our priority.

8. Contact Information

For any privacy-related inquiries:
📩 vigoreelitecontact499@gmail.com

📞 +32 466 28 52 55